What happened: To whom it may concern at Bank of America. **This is a letter for guarding my complaint against David’s Bridal. **On February **, **** I went into the David’s Bridal location on ** W. **th St. I was in this location looking for a dress that I need to wear on March **, ****.**Upon finding the dress that I needed, alterations were needed to make the dress a perfect fit and I paid over $*** in addition to the $*** for the dress. **I returned to the David’s Bridal location or March *, **** to try on my dress and pick it up to make sure everything was customized way I need it to be. As I take the dress out of the garment bag, I noticed that the dress look like it was damaged they were spots, scrapes and there was a pen mark on the back of the dress. **I addressed these complaints to management and he refused to refund me for the damage the store’s alterations department caused. I will never shop at this location again.

What happened: I bought my Dress several months ago. I had a alterations appointment and they called last week to change it. I changed everything around and retold all my friends who were coming. I was set to get altered again and today they called and canceled again. I get married in ** days and this has happened twice now. I'm super frustrated cause I bought my dress and my * bridesmaids dresses and all * pairs of shoes with davids bridal. I'm now going to seek alterations outside of davids bridal just so I don't get canceled on again. When spending that much money with one company its super frustrating

What happened: Hello. I'm struggling because I got some accessories at this store. I didn't like them when I tried them on again with my dress at home. I bought them because was caught up in the moment in the store when all the staff was saying how beautiful i looked. Everything happened too fast. But I do not feel comfortable with these items because I'm pregnant, so I can't wear a belt or the shoes I got that are super uncomfortable. **I don't live in the US and don't have a car, so I couldn't go earlier than when I presented myself again. I also did not have the dress in my possession to try the accessories again. I went to the store * days after I received my dress. Besides, the staff member never informed me about your guys' strict return policy. So I thought your policy was like any other place. And now I'm left with $*** worth of accessories I don't like, and you guys won't return my money, but you do get to resell the items I returned to you in perfect condition. **The customer service has been disappointing considering that your store "culture" is to follow the foundation of "excellence". I have been trying to solve this issue for almost a week now, with no help, and unanswered calls and texts.

What happened: Good afternoon. I am calling regarding your Easton town Center in Columbus Ohio. I have been dealing with Beth and your other two managers there they done alterations on my daughters dress one of the alterations they operate the ladies Audra ripped the back of her dress we brought that to attention they were told us don’t worry about it they could fix it ***% went back two weeks ago it was not fixed they told us that they would fix it fix it fix it went back this past Thursday they could not fix it put it some beads on there that did not even match the dress she told me that she has talk to corporate I’m not happy with her due to she told me my daughter could come in and pick another dress she bought it on clearance the dress when I ordered it was not on clearance yes it was marked down I called straight to the online ordering and ordered it through there they told me that you had plenty at that time in the warehouse. So if I could please have someone call me I would appreciate it my name is Vonis maynard phone number ***-***-****. She did also tell me that she could come in and pick another dress out but they don’t feel comfortable of alternate she would need to take it somewhere else her wedding is in July **, **** I’m sure we’re not gonna be able to find someone to do this. I have been in contact with the corporate office waiting on a phone call back to them from them. I would appreciate this phone call they have had my daughter in tears crying shaking and very upset. I also asked for the region manager‘s name and phone number she’s telling me she don’t have it you just have to send an email through to the corporate and they’ll reach out to her knowing that is a lie.

What happened: I am here warn the next bride about Davids Bridal. I purchased ** bridesmaids dress from them *******. Mid December I get a call saying that **** of my dresses were misplaced. They had delivered the *st dress to the wrong address & SOLD my *nd dress. After about * weeks of going back and forth they were able to replace * dress. Because they had SOLD the *nd dress and the next shipment wouldn’t arrive unt after my wedding, I was forced to change my dresses. Now, * week before my wedding, & the new dresses (a style they suggested was very close to my other dress) is in & looks horrible! Every time I call the store (San Felipe loc) the store manager is never there && the “floor managers” that they have are rude & unprofessional. I have asked for a FULL refund of my dresses and now they are saying they can only give me a partial refund. I gave already reached out to my family’s attorney to now resolve this.

What happened: The problem: How do you save the outfit to your own photos

What happened: I purchased a dress last week for $*** and this week it is marked as $**.**. May I please be reimbursed for the difference, so that I do not have to return and re-purchase the dress? My order number is ********. Thank you.